How do I know my order has been confirmed?

You will receive an email from us about the confirmation of your order.

How can I track my order?

Just follow the link provided to you in your order confirmation email to go to your order status page. Or contact us!

How do I know my order is shipped?

You will receive an email when the shipment for your order is released. Our delivery service team will also contact you to confirm your location.

Can I return or exchange a product?

We have a 7 days refund and exchange policy. If your product is defective, damaged, incomplete, or incorrect, please contact us within the applicable window. The eligibility of your product for refund or exchange depend on the product category and condition. Please see our refund and exchange policy for the detailed terms.

What are the delivery charges for orders from SHWEMall?

Shipping is free for all orders in Yangon. Shipping for orders outside of Yangon is done through third parties and the charges will vary depending on distance and weight.


Do I need an account to shop on SHWEMall?

No, you don’t need an account to shop on SHWEMall.

I have forgotten the password to my SHWEMall account. How do I recover it?

No worries! Just left click on the “Forgot your password?” below the login area and submit your email in the provided text box.

How do I deactivate my account?

If you wish to deactivate your account, please follow the provided link.